This Works was created in 2003 by former Beauty Director of Vogue UK and International journalist, Kathy Phillips, as an antidote to modern life, its impact on skin and wellbeing. As both yoga teacher and beauty expert, Kathy understood the link between lifestyle and skin health, creating intelligent, targeted solutions that optimise skin performance 24 hours a day, based on the body clock.
Screen Pages has been managing This Works’ online shop since 2012. E-commerce revenues have more than doubled over that period.
The re-designed website’s main characteristics, developed in Magento, include:
A full responsive re-design and re-arrangement of the entire site catalogue & content structure whilst keeping the branding of the site consistent with the previous non-responsive site
Addition of subscription-based purchasing for products
Upgrade to the latest version of Magento
Creation of AJAX add to basket and category page loading functionality
Integration with a new back office system – Netsuite – concurrently with the re-design
Integration of Elastic search for categories, products and content pages
Addition of user generated social content tools within the site
“We have worked with Screen Pages since 2012 and earlier this year Screenpages were tasked with delivering a significant set of upgrades to our Magento site. The chief rationale behind this project was to create the foundations on which we can continue to scale as a business. The Screen Pages team worked diligently to help us meet our very strict deadlines, whilst maintaining quality of delivery. We are encouraged by the early results of the upgrade”
– Joe Fletcher, E-commerce Director at This Works
“It’s been a great pleasure working with the team at This Works over the years and to watch its business thrive and expand.”
Screen Pages is the 15th largest digital agency in the south, according to Wirehive.
The Wirehive 100 awards and league table showcase digital excellence and recognise the outstanding work and exceptional individuals we see time and again from agencies in the southern counties based outside of London.
The 7th E-commerce Forum (now in its 7th year), organised by Amazon Payments, Dotmailer, Cogeco Peer 1 & Screen Pages proved to be a great success. The forum concentrated on marketing, sales & service from an e-commerce best practice perspective – in particular how to increase sales, conversions and improve customer service.
We are seeking a highly motivated Customer Support Analyst to join our team. We are an expanding company and our retail clients need someone diligent, friendly and organised to support them on a daily basis with a wide range of support requests and technical queries. A successful candidate needs to be passionate about the Internet and customer satisfaction as well as being proactive, resourceful and well organised.
The role’s primary responsibilities will be:
The first point of contact for support and service queries for existing clients.
Communicate with our customers via email, support tickets and telephone to resolve reported issues.
Diagnosis, analysis and resolution of customer technical support issues
Writing and amending our published help pages for support queries.
Working with third party vendors in resolving operational issues via email, support tickets and telephone.
Management reporting and statistics on activity and agreed metrics
Other areas of responsibility include:
Assisting in the testing of new software releases on websites
Bug logging and testing with Screen Pages’ in-house website developer
Any other reasonable task related to the fulfilment of this role
Previous experience in online customer support
Experience in using an online ticketing system
Familiarity with browser-based business applications/software
Excellent track record in administration and time management
Ability to handle a wide range of tasks, queries and ad hoc requests
Ability to communicate confidently at Director level.
An understanding of online technologies (websites, browsers, etc)
Experience in training individuals in using new technologies
Basic or better HTML skills not essential but a bonus
A passion for online shopping
Impeccable telephone answering, email communication and customer service skills
Articulate and well-spoken with first class English
A passion for the Internet
Reliable and flexible
Personable and fast to react
Ability to handle stress and work well under pressure.
Designed to keep you abreast of best practice e-commerce and industry trends, it is a rare and focussed opportunity for you to hear from a number of industry specialists & businesses and find out what works and what doesn’t in today’s e-commerce world.
Highlights will include case studies of businesses that have successfully embraced online retail, industry specialists and e-commerce experts from different disciplines.
As well as these case studies, you will hear how to increase sales, conversions and improve the online customer experience. Key topics will include e-commerce best practice search, email marketing & payments – backed by the latest advice, statistics & trends.
And, of course, there will be plenty of opportunity for networking with your peers over food, drinks and refreshments (buffet lunch, tea & coffee & drinks/canapes after the formal sessions).
Speakers at the event will include:
Alastair Stirling, who has led Google’s e-commerce and multi-channel initiatives and strategies in a number of sectors including Home Furnishings and multi-goods retailing, will discuss latest online technology & consumer trends, and effective business strategies to compete in 2016.
Billy Grant, head of custom research at Hitwise, will present the latest online trends and audience insights.
Skip Fidura, Client Services Director of dotmailer, the email marketing provider, will reveal current best practice for automated, targeted, personalised email marketing programmes.
Amazon Payments: hear how Login and Pay with Amazon can help you add new customers, increase sales and turn casual browsers into buyers.
Hear from Cogeco Peer 1 about why online retailers need to ensure their technology is optimised for high performance e-commerce, and what’s required to create, manage and support an infrastructure to deliver the speed, reliability and security that customers demand in order to drive increased sales.
David Wise, Head of Strategic Partners North EMEA at Magento, the fastest growing e-commerce software company, will set out how developments in e-commerce software can support online growth.
Dan Richardson, search marketing consultant, who’ll share latest best practice from organic and paid search.
Roger Willcocks, director at Screen Pages, the leading e-commerce agency, will share learnings and best practice from over 300 niche retailers over the past 10 years.